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About the Case Study
The case study describes Landis & Gyr's domestic payment meter project for
utilities in the North American market and is based upon interviews with managers
Mark Lewis, Head of Projects & Technology, and Matt Hamblin, Project Leader.
The Project
The application allows a domestic user of a commodity (such as gas or electricity) to
make an advance purchase of energy supply from an approved outlet, using a smartcard.
Gas or electricity is purchased from a point of sale device located in local shops,
post offices and petrol stations. Back home, the customer places the smartcard into
the customer display terminal, which authorises the meter to supply energy to the
purchased value.
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C u s t o m e r S u c c e s s
